Privacy Policy
1. Information we collect
We may collect information you provide when making an enquiry or dealing with us, such as your name, business name, phone number, email address, order and delivery details, and the contents of messages you send us. We may also record communication preferences, including whether you have agreed to receive stock or product updates.
2. How we use information
We use information to respond to enquiries, provide quotations and product information, process orders, coordinate payments and deliveries, provide customer support and maintain business records. Where you have agreed to receive promotional communications, we may send WhatsApp updates about available products or stock.
3. WhatsApp communications and service providers
We use WhatsApp Business services provided by Meta to communicate with customers and contacts. Messages and related delivery information may be processed by Meta in accordance with its applicable terms and privacy policies. We use service providers, including Cloudflare, to operate our messaging infrastructure and related records. We share information with such providers as needed to operate these services.
4. Marketing choices and withdrawal of consent
You can ask us to stop sending promotional WhatsApp messages at any time by replying STOP or contacting us using the details below. We will update our marketing contact lists to reflect your request. Administrative communications needed to address existing enquiries or transactions may still be sent where appropriate.
5. Storage and security
We seek to protect information through reasonable access controls and security safeguards. Information is kept for as long as needed for the purposes described above, legal or accounting obligations, and relevant business records, after which it is deleted or de-identified as appropriate. No internet-based system can be guaranteed to be completely secure.
6. Access, correction and deletion requests
You may contact us to request access to, correction of or deletion of information that we hold about you, subject to applicable laws and required business record retention. You may also raise questions or concerns about how we use your information.
7. Updates to this policy
We may update this policy when our practices or legal requirements change. Any updated version will be published on this page with a revised effective date.
8. Contact us
Gridflux Renewables Pvt. Ltd.
Chennai, Tamil Nadu, India
Phone / WhatsApp: +91 7550244060